Intercom are the communication giants. Their chatbot and live chat features help qualify more leads, their targeted messages help onboard and activate more customers, and their inbox automation and self-service support ensure personalisation’s on tap at scale.
Company URL: www.intercom.com
Category: Messaging & onboarding
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PMM Reviews: "With so many integrations and customization options, Intercom is our go-to customer portal. As a PMM, I use it to keep track of who left what on NPS and review sites. I also use information from customer conversations I've had here to send feature requests to our product team." Lisa Kalner Williams, Product Marketing Director at Agorapulse